More than just a call center
Able to effectively manage all prospect and member relationships, this full-scale tool enables your credit union to easily record, assign, track and respond to any member inquiries. Whether the inquiry comes from the call center, home banking, face-to-face visits, third parties or electronically, MRP allows a credit union to become more accurate and efficient than ever before.

One solution
A truly unique product, MRP is the first of its kind to merge the home banking system, call center, and Web site into one powerful solution. In addition, an i-Chat integration option lets users chat online with a credit union employee — anytime, anywhere.

Making your workflow really go
Streamlined workflow capabilities allow credit unions to complete electronic tickets, which can then be assigned, tracked and made fully searchable. The user-friendly ticket screen lets credit unions customize their entry fields to include only pertinent information and a ticket history assures all questions will be organized efficiently and accurately.

Want to find out more? Click here for a product sheet, click here to register for a free demo, or contact Jay Slavin at 1.800.203.3970 or jay.slavin@fiserv.com to schedule your free demo today.